One queue. Engineers, not scripts.

At your domain registrar, set the nameservers to the pair shown in your welcome email (typically ns1.iplushost.com and ns2.iplushost.com). Propagation usually completes within a few hours and can take up to 24. The exact nameservers for your account are listed under your service in the client area.

Open cPanel from the client area, then: add your domain under Domains, create a mailbox under Email Accounts, upload your site to public_html with File Manager or FTP, and install WordPress or another app from the Applications installer. An SSL certificate is issued automatically once your domain points to us.

To migrate for free we need your old host's control-panel login (or a cPanel backup), a list of domains and email accounts, and your current DNS records. Our team copies files, databases and mailboxes, tests everything on a staging copy, and schedules the cutover with you.

We stage a full copy on our servers, lower your domain's DNS TTL a day ahead, verify the staged site, then switch the A and MX records. Because everything is tested first and the TTL is low, visitors move across with no downtime — and we keep the old records ready for an instant rollback.

Add an SPF TXT record that includes our mail servers, enable DKIM signing from cPanel's Email Deliverability tool (it generates the key and record for you), then add a DMARC TXT record at _dmarc starting with p=none so you can monitor before enforcing. cPanel flags any record that isn't set correctly.

Use the values from cPanel → Email Accounts → Connect Devices: IMAP on port 993 (SSL) for incoming and SMTP on port 465 (SSL) for outgoing, with your full email address as the username. Prefer IMAP over POP so your mail stays in sync across every device.

Install the LiteSpeed Cache plugin and turn caching on in its settings. For object caching, enable the built-in Memcached/Redis option available on our plans. Together these offload repeated database queries and make dynamic WordPress pages noticeably faster.

Create a staging copy from the WordPress toolkit in cPanel, make and test your changes there, then push to live in one click. When pushing, choose files-only if you don't want to overwrite live content such as new orders or comments.

In the client area, open your account security settings and enable two-factor authentication with any authenticator app by scanning the QR code. Save your backup codes somewhere safe. 2FA is available on every account and is required for reseller plans.

Check the Imunify360 tab in cPanel for the flagged files, restore clean copies from a backup or remove the malicious code, then update every plugin and theme and change your passwords. If you're unsure, open a ticket — we can isolate the site and help clean it.

Update your billing profile in the client area under Account → Details, including your GST/VAT number and address. Currency is set per region; contact support if you need to change the currency on an existing account. See the Terms & Conditions for how taxes are applied.

Services renew automatically at the published rate unless you cancel auto-renewal before the renewal date. On non-payment a service enters a short grace period and then suspends. New services carry a 7-day full refund and a 30-day money-back window (with exclusions) — see the Terms & Conditions for the detail.